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Train your staff…. for their good and yours!

Train your staff…. for their good and yours!

There is nothing like walking into a business or receiving a service from a company whose employees are friendly, effective, efficient, knowledgeable, and encourage referrals. As a customer, you leave the business satisfied and ready to tell everyone about the great service you experienced. You then flash to your business and wonder if your employees could deliver that same level of product knowledge, and service in the same manner.  For restaurant and franchise businesses to thrive having a great product or service is only half the battle.  Without great employees to deliver and represent your business, the best business can find itself treading water. After all, great employees still require direction, motivation and incentives to propel them to give the business they work for 100+ percent.  How do you make fair to good employees great? Training. 

For most restaurant and franchise businesses, trying to get everyone trained at the same time is like herding cats. Attempting to schedule everyone in the same place at the same time or even in shifts is difficult for most part-time employees and many full-time employees because of other jobs, school, and family obligations. But the benefit of providing training for employees far outweighs any downside, and on-line training is the tool that can make it happen.

Training not only provides employees the necessary tools to perform their jobs but it also provides something even more valuable to a business; confident employees. When employees are given the tools necessary to be great at their job, it increases their confidence which increases their need to perform above and beyond and increases their desire to make each customer happy and satisfied. That confidence, increased self-worth and desire to succeed translates to a more successful business.


Study after study has proven that training is important in improving an employee’s capabilities, overall productivity and efficiency. But it doesn’t stop there; training can also improve other areas of the business. Imagine a workforce that is consistently trained with substantial, relevant material. A workforce like that will produce increased revenue, productivity and create an atmosphere of strong working relationships, all of which will more than cover the costs associated with the training. Wouldn’t it be amazing to walk in the doors a business and witness a crew of friendly, effective, efficient, knowledgeable employees servicing increased numbers of happy customers and realize it’s your business? 

– contributed by Felita Estes
10 Signs You Should Invest in Online Training

10 Signs You Should Invest in Online Training


The team here at Learning Zen got to thinking about the top reasons someone would want to be investing in online training. It’s kind of our business to know these things. We help so many diverse companies from Zoos and Aquariums to 1000+ unit franchisors, individual restaurants, non-profit associations, family fun centers and government agencies. Needless to say, we’ve learned a lot by helping a lot.


Let’s get to it. 10 Signs you should be investing in online training


1. You have Multiple Locations. Let’s face it, you can’t be everywhere all the time but your message sure could be.


2. You struggle with Consistency. Okay this is a killer problem with most businesses whether you have multiple locations or just one. Training coming from different people tends to stress different points. One instructor might think profit is what needs to be focused on while another instructor believes profit comes from a superior customer experience. One concise message helps make it clear to everyone what your company message is.


3. Those darn Rating Sites are beating you up and giving you a bad reputation. If you want to be able to address problems being reported how nice would it be to point that person, or store, to training that is available right now to address those areas being reported as weaknesses.


4. Turnover is happening but you don’t know why. Look, all businesses deal with turnover but the ones that are the most successful get that way because they invest in their employees, the most valuable asset of any business. Investing in your employees helps empower them, they understand what they are supposed to do and how that is being measured. Everyone inherently wants to do a good job but not everyone knows what that means.


5. Profits are down. When profits dip there is almost always a cause and effect you can point to. The bottom line is to keep profits up you need to have a great product, with a good customer experience so people want to buy what you are selling.


6. Quality is dipping. Whether its food, craftsmanship or customer experience somebody needs to be making sure the quality has not changed and expectations of that level of quality remains high.


7. Hiring is tricky – Finding good quality candidates to hire is not easy. Teaching people how to hire right the first time is one of the best skills you can hand over to someone. Take the time to understand what are the qualities you want in your new hires. What can you work with and what can you absolutely not work with.


8. Your workplace needs to make sure you meet certain Safety and Compliance regulations. Training of safety and compliance isn’t an option it needs to be done. It keeps your employees and your patrons safe, happy and secure. One incident can cripple a business.


9. Company Policies are not being followed or enforced. Hand in hand with training is also the adherence to your specific company policies. Online training systems can manage these policies and protect you from unwanted frivolous law suits brought about from an employee against the employer. Protect your investment by tracking adherence to your policies so everyone is clear.


10. You don’t Trust your staff. This one is huge. At the end of the day employers need to be able to trust their staff or they would have to do everything themselves. No one has a true duplication machine that we’ve found to date so you can’t make more of yourself. You need employees that understand their job and how they are being measured, act professional and friendly. You need to trust that they are handling a customer or situation in a way you would be satisfied with.


This list comprises 10 signs that you should be considering investing in online training. These aren’t the only reasons but these are all things that can be addressed with online training. Online training gives you the ability to put your message in front of your employees regardless of where they are located or whether you can be there. With video hosting being so affordable now your message can get to every employee, you can track that they are retaining the training and you can identify strengths and weaknesses. Investing in employees is worth every single penny. After all, they are the backbone of any product or service you are selling yet somehow training budgets always seem like the first thing slashed. If at the end of the day I know that I have well trained employees that I can trust, my business will succeed and my expectations will have been met.