How to Identify a Fill the Employee Skills Gap
with Online Training
What if you knew going in when you interviewed someone their strengths and weaknesses? It’s a question we often ask when we interview someone after all. But, their objective at a job interview isn’t to tell you what they are weak at all, they are there to make the best possible impression so it’s generally not a good indication is it? But, what if you had a way to know? Would it make your job easier, would you hire different people than you do today? What if every hire you made was going to be a long-term asset to your company? Boy that would be amazing wouldn’t it! Well while we are imagining this perfect hiring process, what if once you hired this new addition, you had the chance to also determine their strengths? How would that change things? Would you change the way you on boarded them?
Well, you know my answer, right? I mean Online Training is what we do here. It’s our passion our focus and our livelihood. But it’s also a darn good tool in both the scenarios we just daydreamed about. Take interviewing or even weeding thru applicants to determine who to interview, it is a crazy time-consuming process and I can’t tell you how often I hear “I can teach skills, but it’s so much harder to teach someone to be passionate about doing a good job.” That’s it right, think about your best employees, they care, they are interested, and they are determined. So why not give your applicants the opportunity to exhibit that quality to you from the beginning? Yep you guessed it offer up a chance to take an online training course or two or five. I don’t know about you but I’m much more likely to hire someone that took the Who We Are and Why We Love What We Do Course! I want them to be interested I want them to know what they are getting into.
Okay so now you’ve hired some amazing interested new employees and it’s time to get them ready for onboarding and training. What if you could cut down the onboarding process? Yep you guessed it why not prepare them with online training so when they come in on their first day they are armed with familiarity and ready to ask questions about the items they weren’t sure about. The best part is your trainers can be prepared as well with reports showing course taking statistics that indicate what they do and do not need to reinforce as well. Starting a new job is scary but ask any new employee the more information and training available the easier it is. Telling me there are no dumb questions is great, but offering the info ahead of time, so I don’t have to ask dumb questions even better!
Wait, there’s more! I’ve always wanted to say that, and in this case, I’m not even exaggerating. Because the bonus to this whole discussion we’ve had is that Online Training is available anytime and anywhere. So not only can you pre-train, train and test, you can also recertify on an ongoing basis and answer questions whenever they come up. It’s like the employee has a direct line to the trainer or Manager but the trainer doesn’t have to answer the phone at 11pm on a Saturday. What’s that saying, “happy spouse happy life” Yeah less time on the phone after hours is a mighty good step.
Hopefully this little blog post gave you a few things to think about. Do you have any ideas or tips to add? If, so we’d love to hear about them in the comments below!
Always emphasize the benefits and on-the-job applications of the online training session. Employees simply aren’t going to be motivated to learn if they aren’t aware of the real world value and benefits of the subject matter. If you give them real world applications or reasons on why they should perform their online training sessions, it helps to set the stage for their personal and professional growth in their specific job roles. They can then see the direct benefit; like how to upsell on a new desert item or add on bottle of wine sale will directly affect their overall tips and put more money in their paycheck at the end of the night. This will keep their motivation up and their attention focused on the task at hand, which is absorbing the key takeaways from the online training.
Encourage an online training culture within your company. Online training should be more than a mandatory activity. It should be part of the culture of your company. Most of your younger staff members are probably expecting some form of online training. Your employees should also realize how greatly they can benefit professionally from their online training, and must be well aware of how much your company values their true devotion and participation. While mandatory online training can be boring and frustrating for employees, if you make it your mission to embrace online training and to encourage your employees to get on board, then you can put a positive spin on the overall online training experience and motivate them. Send out newsletters and emails that stress the benefits of an online training module or event, and get them excited about improving their skills and mastering new tasks.
Give them a variety of interactive opportunities. Knowing your audience and understanding that there is a variety of Learning styles and tailoring your Training to those different learning styles will help tremendously in the adoption and usage of an Online Training program. Using videos for the younger generation is highly recommended for this group. They are used to pulling up videos online to learn how to perform a certain task or method of operation. Also, interactive games or gamification is a great tool to create further enhance the engagement of the Online training. It just makes it more fun to play a game then read a bunch of black and white text. This will help motivate your employees because they will actively participate and gain that knowledge as it becomes more fun for the employees to actively participate in the process.
Set up a reward or incentive program. One of the most powerful ways to motivate employees in online training is to offer them rewards or incentives. If they are performing well and passing all of their assessments with flying colors, offer them some form of praise or create an incentive system that allows them to earn credits or points for their hard work. While learning skills and acquiring new knowledge should be its own reward, there are times when employees need that extra boost to complete online training modules or attend online training events. You can also gamify your online training in order to integrate rewards, such as allowing them to advance to the next level once they’ve finished a module.
If you’re looking for ways to engage your employees and to achieve the maximum job performance boost out of your online training, then it’s all about motivation. Each of these tips to motivate your employees can help you to get them excited and inspired, so that they can become active participants in the online training process.