Providing the best products or a great service idea is nothing without great customer service. Customer service is at the center to every business’ success, and great customer service is often the deciding factor of whether to pay a little less at business A and receive mediocre to bad customer service and whether to spend a little more at business B and receive outstanding customer service. In a world where customer service has turned into an often lackluster experience, there is something so very appealing about an optimistic, warm voice on the other end of a phone, computer or face to face meeting.
Your employees are your company’s first impression. They are very often the deciding factor whether new business becomes returning business that refers other new business to your business. In today’s fiercely competitive marketplace, your best edge over the competition is obsessive customer service training.
We all know that practice makes perfect and there is no better way for your employees to receive the ongoing, consistent training they need to drive customers to your door than by providing on-line customer service training. Online customer service training is available when and where you need it for your employees. The benefits of providing on-line customer service training is huge; here are just a few:
Improved Customer Service Skills
Customer service training programs focus on improving communication, listening, problem-solving and organizational skills. Training employees on the same standards sets the bar for consistent and remarkable service, creating camaraderie, motivation and engagement between staff leading to improved customer service.
Increased Customer Satisfaction
Through effective customer service training, employees are able to resolve customer issues quickly and efficiently, decreasing prolonged resolution which greatly increases customer satisfaction. The confidence gained by employees through customer service training leads to the consumer feeling appreciated and respected. This is the basis for customer loyalty, and new referrals.
Investing in online customer service for your staff pays back big dividends in other areas such as customer loyalty, new customers, lower employee turnover and increased sales. Customer service training also has a great impact on employee motivation and morale, which leads to increased productivity. Training, increased customers numbers, higher productivity and morale, those are the keys to higher profit.
What are you waiting for? Improved customer service, increased customer satisfaction and higher profits are just a click away.
– contributed by Felita Estes