Select Page
Wowing your customers with finely tuned customer service…

Wowing your customers with finely tuned customer service…

Providing the best products or a great service idea is nothing without great customer service. Customer service is at the center to every business’ success, and great customer service is often the deciding factor of whether to pay a little less at business A and receive mediocre to bad customer service and whether to spend a little more at business B and receive outstanding customer service. In a world where customer service has turned into an often lackluster experience, there is something so very appealing about an optimistic, warm voice on the other end of a phone, computer or face to face meeting.

Your employees are your company’s first impression. They are very often the deciding factor whether new business becomes returning business that refers other new business to your business. In today’s fiercely competitive marketplace, your best edge over the competition is obsessive customer service training.  
We all know that practice makes perfect and there is no better way for your employees to receive the ongoing, consistent training they need to drive customers to your door than by providing on-line customer service training.  Online customer service training is available when and where you need it for your employees. The benefits of providing on-line customer service training is huge; here are just a few:
Improved Customer Service Skills  
Customer service training programs focus on improving communication, listening, problem-solving and organizational skills. Training employees on the same standards sets the bar for consistent and remarkable service, creating camaraderie, motivation and engagement between staff leading to improved customer service.
Increased Customer Satisfaction
Through effective customer service training, employees are able to resolve customer issues quickly and efficiently, decreasing prolonged resolution which greatly increases customer satisfaction. The confidence gained by employees through customer service training leads to the consumer feeling appreciated and respected. This is the basis for customer loyalty, and new referrals.
Higher Profits
Investing in online customer service for your staff pays back big dividends in other areas such as customer loyalty, new customers, lower employee turnover and increased sales.  Customer service training also has a great impact on employee motivation and morale, which leads to increased productivity. Training, increased customers numbers, higher productivity and morale, those are the keys to higher profit.

What are you waiting for? Improved customer service, increased customer satisfaction and higher profits are just a click away. 

– contributed by Felita Estes
Train your staff…. for their good and yours!

Train your staff…. for their good and yours!

There is nothing like walking into a business or receiving a service from a company whose employees are friendly, effective, efficient, knowledgeable, and encourage referrals. As a customer, you leave the business satisfied and ready to tell everyone about the great service you experienced. You then flash to your business and wonder if your employees could deliver that same level of product knowledge, and service in the same manner.  For restaurant and franchise businesses to thrive having a great product or service is only half the battle.  Without great employees to deliver and represent your business, the best business can find itself treading water. After all, great employees still require direction, motivation and incentives to propel them to give the business they work for 100+ percent.  How do you make fair to good employees great? Training. 

For most restaurant and franchise businesses, trying to get everyone trained at the same time is like herding cats. Attempting to schedule everyone in the same place at the same time or even in shifts is difficult for most part-time employees and many full-time employees because of other jobs, school, and family obligations. But the benefit of providing training for employees far outweighs any downside, and on-line training is the tool that can make it happen.

Training not only provides employees the necessary tools to perform their jobs but it also provides something even more valuable to a business; confident employees. When employees are given the tools necessary to be great at their job, it increases their confidence which increases their need to perform above and beyond and increases their desire to make each customer happy and satisfied. That confidence, increased self-worth and desire to succeed translates to a more successful business.


Study after study has proven that training is important in improving an employee’s capabilities, overall productivity and efficiency. But it doesn’t stop there; training can also improve other areas of the business. Imagine a workforce that is consistently trained with substantial, relevant material. A workforce like that will produce increased revenue, productivity and create an atmosphere of strong working relationships, all of which will more than cover the costs associated with the training. Wouldn’t it be amazing to walk in the doors a business and witness a crew of friendly, effective, efficient, knowledgeable employees servicing increased numbers of happy customers and realize it’s your business? 

– contributed by Felita Estes